Tenant Billing
Bill Tenants by Actual Load, Not Estimates
Replace square-footage allocations and RUBS formulas with real-time metered load allocation. Recover 15–30% of utility costs that were previously absorbed by ownership, and give tenants the transparency that eliminates billing disputes.
The Problem
Estimates Hide Costs and Create Disputes
Most multi-tenant properties still allocate utility costs by square footage or a Ratio Utility Billing System (RUBS). The result: low-use tenants subsidize high-use tenants, disputes escalate at renewal, and owners absorb 15–30% of utility costs that should be recovered.
RUBS / Sq Ft
- Allocates by square footage or occupancy
- High tenant dispute rate
- No incentive to conserve
- Often non-compliant with green leases
Submetered Allocation
- Bills by actual measured consumption
- Dispute resolution with timestamped data
- Tenants conserve when they see real costs
- Supports CAM reconciliation & compliance
Process
How Metered Load Allocation Works
Instrument Every Load
Wireless sensors and pulse-output meters are installed at each tenant boundary and common-area feed. No electrical shutdown required for most installs.
Allocate by Actual Use
The platform maps each meter to its tenant or common-area account. Bulk utility rates, markups, and CAM splits are applied automatically every billing cycle.
Bill, Reconcile & Report
Tenant-ready invoices are generated on your schedule. Unallocated costs drop by 15–30%, administrative time falls by up to 80%, and every statement is audit-ready.
Capabilities
What You Get with Automated Tenant Billing
Billing reports are generated automatically each cycle—ready for invoicing, property management system integration, or direct tenant portal delivery. Every allocation is backed by timestamped, 1-minute interval data.
Meter-to-Load Matching
Every tenant circuit, water line, gas riser, and thermal loop is mapped to its corresponding lease space. Consumption is allocated by actual metered use—not estimates.
Multi-Utility Consolidation
Electric, water, natural gas, steam, chilled water, and compressed air are rolled into a single tenant statement with itemized line items for each utility type.
CAM & Common Area Reconciliation
Common area loads (hallways, HVAC make-up, shared amenities) are metered separately and allocated by a documented, defensible formula you control.
Dispute-Ready Data
Every reading is timestamped and stored at 1-minute intervals. When a tenant questions a bill, you pull granular usage logs instead of estimates.
Interactive Example
See How Submetered Allocation Changes the Bill
Adjust the tenants, square footage, and submetered consumption to compare a square-footage (RUBS) split against actual measured load. The same bill, two very different invoices.
Allocation Calculator
Edit the tenants and bill to see how submetered allocation differs from RUBS.
| Tenant | Sq Ft | Submetered kWh | |
|---|---|---|---|
| Tenant | RUBS (by sq ft) | Submetered (actual) | Δ vs. RUBS |
|---|---|---|---|
| Suite 101 — Law Firm | $2,240 (26.7%) | $1,120 (13.3%) | −$1,120 |
| Suite 201 — Data Room | $1,120 (13.3%) | $3,430 (40.8%) | +$2,310 |
| Suite 301 — Retail Café | $1,680 (20.0%) | $2,275 (27.1%) | +$595 |
| Suite 401 — Architect | $3,360 (40.0%) | $1,575 (18.8%) | −$1,785 |
| Totals | $8,400 | $8,400 | 15,000 sq ft · 24,000 kWh |
Illustrative example. Green deltas mean the tenant is overpaying under RUBS; red means underpaying. Submetered allocation reflects actual measured consumption from interval meter data — the basis for dispute-ready, green-lease-compliant tenant invoices.
Use Cases
Load Allocation Scenarios We Support
Electric Submeter Allocation
Allocate demand and energy charges per tenant using individual meter reads. Ideal for office buildings, industrial parks, and retail centers with separately metered panels.
Water & Thermal Load Splitting
Split domestic water, chilled water, and steam consumption by measured BTU or flow volume. Critical for properties with central plant HVAC or shared boiler systems.
Natural Gas & Steam Pass-Through
Pass through bulk natural gas or steam costs to tenants based on measured thermal load rather than square footage—especially valuable in manufacturing and cold storage.
Central Plant Cost Recovery
Recover chiller, cooling tower, and boiler operating costs by allocating measured thermal energy to each tenant. Eliminate the subsidy effect of high-use tenants.
Green Lease Compliance
Meet green-lease clauses that require metered utility data for benchmarking and sustainability reporting. Automated data delivery to ENERGY STAR and GRESB.
Vacancy & Turnover Adjustments
When a tenant moves out or spaces turnover, load allocation updates automatically. No manual spreadsheet adjustments or estimated true-ups at year-end.
FAQ
Common Billing & Allocation Questions
Answers for property managers, asset owners, and tenant reps considering metered load allocation.
Start Recovering Unallocated Utility Costs
Talk to our tenant billing team about metering your property for accurate load allocation—whether you manage one building or a national portfolio.